Hipaa Notice of Privacy Practices
Voci Breast Surgery
2711 Randolph Road Suite 400
Charlotte, NC 29207
Email:referrals@vocibreastsurgery.com
Effective Date: July 20, 2026
This Notice Describes How Medical Information About You May Be Used and Disclosed and How You Can Access This Information. Please Review It Carefully.
Voci Breast Surgery ("we," "us," or "our") is committed to protecting the privacy and security of your health information. We are required by law to maintain the privacy of your Protected Health Information (PHI), provide you with this Notice of Privacy Practices, and follow the terms of the Notice currently in effect.
1. How We May Use and Disclose Your Health Information
Treatment
We may use and disclose your health information to provide, coordinate, or manage your medical care. This may include sharing information with physicians, healthcare professionals, hospitals, imaging centers, pathology laboratories, pharmacies, consultants, or other providers involved in your care.
Examples include coordinating your care with another physician, reviewing your medical history before surgery or treatment, communicating with imaging facilities, sending prescriptions to your pharmacy, or consulting with other healthcare providers regarding your treatment.
Payment
We may use and disclose your health information as necessary to bill for services, process payments, communicate with your insurance provider (when applicable), manage your patient account, or respond to billing questions.
Healthcare Operations
We may use and disclose your health information for healthcare operations that help us run our practice and provide quality care.
These activities may include:
Scheduling appointments
Improving patient care and services
Quality assessment and improvement
Staff training
Internal audits
Legal, accounting, and administrative functions
Working with service providers who support our practice
2. Other Ways We May Use or Disclose Your Information
Appointment Reminders & Patient Communications
We may contact you regarding:
Appointments
Consultation requests
Physician referrals
Forms
Test results
Treatment plans
Prescriptions
Billing questions
Follow-up care
Other matters related to your healthcare
We may communicate by phone, voicemail, text message, email, patient portal, mail, or another method you authorize.
Please note that standard email and text messaging may not be fully secure. By choosing to communicate with us using these methods, you acknowledge and accept this risk unless you request another method of communication.
Health-Related Services
We may contact you regarding treatment options, breast health services, surgical procedures, medications, follow-up care, educational resources, or other healthcare services that may be relevant to your care.
Business Associates
We may share your health information with trusted third-party service providers who help us operate our practice, including:
Electronic Medical Record (EMR) systems
Scheduling platforms
HIPAA-compliant communication services
Payment processors
Imaging centers
Laboratories
IT providers
Accountants
Attorneys
Consultants
Other operational partners
These providers are required by law or contract to appropriately safeguard your information.
Other Disclosures Permitted or Required by Law
We may use or disclose your health information when permitted or required by federal, state, or local law. Examples include disclosures related to:
Public health activities
Reporting abuse or neglect
Health oversight agencies
Legal proceedings
Law enforcement
Preventing serious threats to health or safety
Workers' compensation
Coroners or medical examiners
Funeral directors
Certain government functions
3. Uses and Disclosures Requiring Your Written Authorization
Except as otherwise permitted by law, we will not use or disclose your health information without your written authorization for:
Marketing communications that require authorization under HIPAA
The sale of your health information
Most uses of psychotherapy notes (if applicable)
Use of identifiable patient photographs, videos, testimonials, or stories for marketing, advertising, social media, or our website
You may revoke your authorization at any time in writing, except where we have already relied upon it.
4. Clinical Photography
As part of your medical care, Voci Breast Surgery may take clinical photographs to document your condition, assist in diagnosis, plan treatment, monitor healing and recovery, or communicate with other healthcare professionals involved in your care.
Clinical photographs that become part of your medical record are protected under HIPAA.
We will not use identifiable photographs for marketing, advertising, social media, our website, or other promotional purposes without your separate written authorization.
5. Your Rights Regarding Your Health Information
You have the right to:
Access Your Records
Request access to inspect or receive copies of your medical records.
Reasonable cost-based fees may apply where permitted by law.
Request an Amendment
Request corrections if you believe information in your medical record is incorrect or incomplete.
Certain requests may be denied as permitted by law.
Receive an Accounting of Disclosures
Request a list of certain disclosures we have made of your health information.
Request Restrictions
Request restrictions on certain uses or disclosures of your health information.
Although we are not required to agree to every request, we will comply when required by law.
Request Confidential Communications
Request that we communicate with you in a specific way or at a specific location.
For example:
Only by phone
Only through a secure patient portal
At a different mailing address
We will accommodate reasonable requests.
Receive a Paper Copy
You may request a paper copy of this Notice at any time.
Receive Notice of a Breach
You have the right to be notified if unsecured Protected Health Information involving you has been compromised.
Designate Someone to Act on Your Behalf
If someone has legal authority to act for you, such as through a healthcare power of attorney, that individual may exercise your rights on your behalf.
6. Your Choices
Family, Friends & Caregivers
You may choose to allow us to share relevant health information with family members, caregivers, or others involved in your care or payment for your care. When appropriate, we will obtain your permission before sharing information.
Communication Preferences
You may tell us your preferred method of communication and request that we avoid certain communication methods whenever reasonably possible.
7. Our Responsibilities
Voci Breast Surgery is required by law to:
Maintain the privacy and security of your Protected Health Information
Provide you with this Notice of Privacy Practices
Follow the terms of the Notice currently in effect
Notify you if a breach occurs that compromises your protected health information
We will not use or disclose your information except as described in this Notice or as otherwise permitted or required by law.
8. Changes to This Notice
We may revise this Notice from time to time.
Any updated Notice will apply to both existing and future health information and will be available in our office and on our website.
9. Questions or Complaints
If you have questions about this Notice or believe your privacy rights have been violated, please contact:
Voci Breast Surgery
2711 Randolph Road Suite 400
Charlotte, NC 29207
Email: referrals@vocibreastsurgery.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
We will never retaliate against you for filing a complaint.
10. Acknowledgment of Receipt
Voci Breast Surgery may ask you to acknowledge that you received or had the opportunity to review this Notice of Privacy Practices.
Your care will not be conditioned on signing this acknowledgment; however, we are required by law to make a good-faith effort to obtain it.
Effective Date: July 20, 2026